how gifting works
FAQ
how gifting works, in twenty questions.
the quick ones
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canada post, sent within 2–5 business days of your order. after that it's the courier's clock — most of ontario sees it inside a week.
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in canada, on orders over C$99. under that it's C$10 in ontario, C$12 in québec, C$20 for most other provinces and C$25 for the territories and newfoundland. the continental US is a flat C$22. tax is added to shipping.
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canadian dollars — the same numbers as the official store at dumbdumb.studio. what you see on the shelf is what checkout charges, before tax and shipping.
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not yet. but write a gift note on the product page and it travels with your order to the studio, so we know it's going to someone.
ordering
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start with the line: toronto for locals, everyday for the daily loop, MBTI club for the person who has told you their type unprompted. still stuck? pick the one that made you think of them first. that instinct is usually right.
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as many as you like — every add to cart is one more in the bag. ordering for a whole team? that's what for business is for.
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yes. add to cart talks to our shopify store; check out lands on shopify's secure checkout with card, apple pay, google pay and shop pay.
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for individuals, no — the committee takes curation personally. for teams of 24 and up, yes: see for business.
shipping & delivery
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everywhere in canada, and the continental US. nowhere else yet — the committee is still working on their paperwork.
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folded flat, in a mailer that fits through most slots. no ribbon, no plastic, nothing anyone has to unwrap twice.
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not through checkout. if you're timing a birthday, email dumbdumb.studio@gmail.com with your order number and we'll hold it — aim a few days early. early never ruined a birthday.
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yes — it's canada post; PO boxes are their home turf.
returns & care
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exchanges only, within 14 days of delivery — we're a small studio and can't absorb returns. if the mistake was ours, we'll make it right, no questions. email dumbdumb.studio@gmail.com with your order details.
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spot clean or a gentle hand wash, then hang to dry — the dryer is where canvas goes to shrink. iron on low if you must.
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yes. hand-needled wool felt pills a little with wear; brush it lightly and keep it dry. it's felt, not fur.
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email dumbdumb.studio@gmail.com with a photo and your order number. no receipt archaeology required.
gift messages
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300 characters — long enough for a real sentence, short enough that you have to mean it.
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reply to your order confirmation with the new wording before it ships. once it's on its way, it's canon.
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it rides along with your order as a note to the studio. this prototype doesn't print it yet — the real store will tell you what happens next.
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you can — just don't sign it. we won't tell. do know that “from your secret admirer” has a 100% interrogation rate.
still stuck?