how gifting works

FAQ

 

the quick ones

  • 2–5 business days in ontario and québec, up to a week out east or west. everything leaves our toronto studio, usually within 48 hours of your order.

  • yes — pick “ask them for me” at checkout and we email your giftee a link to fill in their own address. the surprise survives; the box still finds the door.

  • it happens, allegedly. unused sets can come back within 30 days for a refund or a swap — details under returns & care below.

  • really. one A6 vinyl sheet, all seven committee members, in every set. it does nothing and it costs nothing — that's the whole point.

ordering a set

  • start with the tote — that's the personality. the ring sets the tone. still stuck? pick the one that made you think of them first. that instinct is usually right.

  • yes. every set page lets you swap the ring for any of the nine — they're all C$34, so the math stays put.

  • as many as you like. each one gets its own note and its own box. ordering for a whole team? that's what for business is for.

  • for individuals, no — the committee takes curation personally. for teams of 24 and up, yes: see for business.

shipping & delivery

  • canada-wide, from toronto. no US or international shipping yet — the committee is still working on their paperwork.

  • one box: tote folded flat, ring in its own little case, sticker sheet inside, your printed note on top. no ribbon, no plastic, nothing anyone has to unwrap twice.

  • you can pick a ship date at checkout and we'll send it out that day. the exact delivery day is up to the courier, so aim a couple of days early — early never ruined a birthday.

  • yes. the box is small enough to behave.

returns & care

  • 30 days from delivery, unused, in the original box. refund or exchange, your call. the stickers stay with you either way.

  • cold machine wash, gentle, inside out. hang to dry — the dryer is where canvas goes to shrink. iron on low if you must.

  • swap it. within the 30-day window we'll exchange it for a different size, free — just keep it unworn. the sizing chart lives on every set page.

  • that shouldn't happen — email hello@dumbdumb.studio with a photo and your order number, and we'll repair or replace it. no receipt archaeology required.

gift messages

  • about 300 characters — long enough for a real sentence, short enough that you have to mean it.

  • yes, until the box is packed — reply to your order confirmation with the new wording. once it's printed, it's canon.

  • printed, on real card, sitting on top of everything when the box opens. no QR codes pretending to be feelings.

  • you can — just don't sign it. we won't tell. do know that “from your secret admirer” has a 100% interrogation rate.